Welcome to LotusPearl Superfoods Pvt. Ltd. (“LotusPearl Superfoods”, “we”, “our”, or “us”). Your privacy matters deeply to us. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website or engage with our services. By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
LotusPearl Superfoods Pvt. Ltd. is a leading wholesaler, retailer and exporter of premium Makhana and other plant-based superfoods, headquartered in Patna, Bihar with branch offices across India.
We are committed to transparency, both in how we source our products and how we safeguard your data. Website: www.lotuspearl.in
2. Information We Collect
a. Personal Information
We may collect personal details that you voluntarily share with us, including:
- Name
- Email address
- Phone number
- Company details (for B2B inquiries)
- Shipping and billing addresses
- Payment information (handled securely via third-party gateways)
b. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device details
- Pages viewed and time spent on the site
- Cookies and tracking data
- Website usage analytics
c. Cookies & Tracking Technologies
We use cookies to:
- Improve website performance
- Personalize your experience
- Understand user interactions
- Support analytics and optimization
You may modify cookie settings through your browser, though certain site features may not function properly.
3. How We Use Your Information
We use your data to:
- Process orders and deliver products
- Respond to inquiries and provide support
- Improve website functionality and customer experience
- Share updates, newsletters, or promotional offers (only with your consent)
- Enhance security and prevent fraudulent activity
- Comply with legal and regulatory requirements
We do not sell your personal information to third parties.
4. How We Share Your Information
We may share your information with trusted third parties such as:
a. Service Providers
Including:
- Payment processors
- Logistics & courier partners
- IT and website management providers
- Email and communication tools
- Analytics platforms
These partners operate under confidentiality obligations.
b. Legal or Regulatory Requirements
We may disclose information if required to:
- Comply with law, government requests, or legal processes
- Protect our business, customers, or brand integrity
5. Data Security
We use industry-standard technical and organizational safeguards to protect your data from:
- Unauthorized access
- Misuse or alteration
- Accidental loss or disclosure
While no system is completely secure, LotusPearl maintains strict measures to minimize risks.
6. International Data Transfers
As a global exporter, we may process or store information on servers located in India or other jurisdictions. By using our website, you consent to these transfers in accordance with applicable data protection laws.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- Access the information we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (where applicable)
- Opt out of marketing communications
- Manage cookie preferences
To exercise any of these rights, contact us at office@lotuspearl.in.
8. Data Retention
We retain your information only for as long as necessary to:
- Provide services
- Fulfill legal obligations
- Maintain business records
- Improve customer experience
9. Third-Party Websites
Our website may contain links to external sites. LotusPearl Superfoods is not responsible for the privacy practices or content of any third-party websites. We recommend reviewing their respective privacy policies.
10. Children’s Privacy
Our website and services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children.
11. Updates to This Privacy Policy
We may update this Policy from time to time due to:
- Changes in our business
- Regulatory updates
- Improvements in data protection measures
Any changes will be reflected on this page with an updated “Last Updated” date.
12. Contact Us
For questions, concerns, or privacy-related requests, please contact:
Lotus Pearl Superfoods Pvt. Ltd.
Patna, Bihar, India
office@lotuspearl.in
www.lotuspearl.in